Important Notice for All Customers
Telephone fraud targeting Senior Citizens
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Online Safety & Security

Fisher National Bank never asks our clients to provide personal information via email correspondence. If you receive such a message, please forward it to us at fnb@fishernational.com. Thank you.


FRAUD ALERT:


A national merchant responsible for a recent debit card breach has released a statement detailing what happened, their plan for the future, and steps of protection those affected should take. If you would like more information regarding this matter please follow the link below.


Merchant Corporate Statement


SECURITY TIPS:

Never give out your bank account information, debit or credit card numbers, or social security number to anyone in an email or over the phone unless you initiated the call.


Always keep your bank & personal information close at hand and shred any unwanted mail.


Keep passwords secure and change them often.


Reconcile your bank statements monthly and examine your credit cards statements carefully.



THE FOLLOWING INFORMATION IN IN REGARDS TO YOU FISHER NATIONAL BANK VISA CREDIT CARD:


If you received a suspicious email or phone call, please do not hesitate to give us a call at 217-897-1136 or 217-586-1136. We would be happy to help you determine the authenticity of the solicitation.

TCM Bank, N.A. (TCM) is committed to safeguarding your personal information on

https://www.mycardstatement.com. As such, we have implemented several security measures to ensure your account information on MyCardStatement remains confidential and is protected. However, it is imperative you keep apprised of how to protect yourself in an online environment. Please take the time to read the following statements about your TCM card and online banking protections.

TCM will never send you an unsolicited email requesting personally identifiable information or an unsolicited email containing a link to a website requesting personally identifiable information such as a full account number, full social security number, or personal online account passwords. Cardholders should contact the Customer Contact Center at 1-800-883-0131 in the event you notice suspicious account activity or experience customer information security-related events such as fraud, unsolicited emails, or identity theft.

• Monitor your online account activity for charges you don't recognize. If you see anything that looks suspicious, notify TCM immediately.

• Don't respond to unsolicited emails asking for credit card numbers, user names or passwords, Social Security number, date of birth or other personal and financial information. Scam emails will often come with an urgent warning and possibly threats that your account will be closed unless you provide the information. These such emails are not from TCM.

• If you are ever suspicious of a request for information, call TCM to confirm its authenticity.

• Any site where you enter personal or financial information should have "https://" in the address line and should include an image of a security padlock somewhere on the screen. However, these two items alone do not guarantee that you are at a legitimate, secure site, so follow other precautions described here as well.

• Install antivirus software on your computer and update it when prompted.

You are likely using technology and the Internet for your business. As a business owner, please be sure you can answer the following security related questions as they apply to business you conduct online:

• Do you fully understand the risks if your business has a security lapse?

• Are your employees putting your business at risk through their online activities?

• Could your brand be harmed by cyber criminals if they hacked into your system?

You may also want to develop a risk assessment to determine the overall risks to your business from an online environment perspective. This will help you better understand how you can mitigate such risks.

Contact the Customer Contact Center at 1-800-883-0131 if your card has been lost, stolen, or if you notice any charges on the account that you did not initiate. If you tell us within two (2) business days after you learn of the loss or theft, you can lose no more than $50.00 per The Electronic Fund Transfer Act. If you fail to notify TCM within two (2) business days after learning about the loss or theft of your card, your liability will not exceed $500.00. Please review your Cardholder Agreement for detailed terms and conditions.

For more information on how to protect yourself online visit the following websites:

• www.OnGuardOnline.gov

• www.fcc.gov/cyberforsmallbiz

• www.ftc.gov

FOR ALL CARDHOLDERS

FOR BUSINESS CARDHOLDERS

YOUR LIABILITY FOR UNAUTHORIZED USERS (Consumer Accounts Only)

COMMUNICATION FROM TCM BANK, N.A.

PROTECTING YOURSELF ONLINE